So What is Better Value Banking?
So, what is Better Value Banking?
Better Value Banking is what you’ll see demonstrated through better service, better products, better value for our members and better support of your local community.
Better Service
At IMB, we always strive to deliver the highest levels of personal service to our members. It’s also important to us that our members are completely satisfied. We make sure we measure our performance by asking our members regularly how they rate us and have been delighted to consistently receive satisfaction ratings of 95%1, showing our members are satisfied with IMB.
Better Products
IMB is proud to offer a wide range of competitive products including low cost home loans, high interest investment options, and transaction and savings accounts to meet your everyday needs – and budget. A number of our products are awarded the top rating by independent reviewers so you can be confident that you’re getting a great deal.
We also arrange credit cards, debit cards, insurances, financial planning, Business Banking and much more to ensure all your financial needs are covered.
Better Value for Members
Around 75% of IMB members don’t pay any transaction fees, and you can be one of them! At IMB Internet, Mobile and Phone Banking services are free and all IMB members can earn a Member Transaction Allowance (MTA) to help offset against any transaction fees they do incur.
In addition most of our savings and many of our loan products carry no monthly account keeping fees delivering members a truly low fee everyday banking solution!
Better support of your local Community
IMB’s heritage is immersed in community. Since we opened our doors in 1880, we have worked to strengthen our community ties and now pride ourselves on our active community involvement. We recognise that our responsibilities extend to our impact on the environment and the communities in which we serve. Since 1999, the IMB Community Foundation has offered funding support back to the community.
IMB also supports a variety of charity, community and sporting organisations and events including provision of marquees for use by sporting clubs, schools, charities and other community groups within the regions we serve.
Read more about IMB’s community support.
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1. Source: 2017 Member Satisfaction Survey, Discovery Research. ® Osko and logo is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.
