IMB Alerts

IMB Alerts offer you a better way to stay in touch with your finances via alerts sent directly to your mobile phone or email inbox. You can request to receive alerts for a variety of events on your accounts and can choose to receive alerts via SMS and/or email.

Any IMB account holder, or person authorised by you to operate your account, can register to receive alerts on that account.

IMB Alerts sent via email are free. IMB Alerts on loan accounts are free. For all other accounts, each IMB Alert sent via SMS will incur a small fee of 25 cents . For details of the fees applicable to your account types, please refer to IMB’s PDS Fees, Charges and Limits. 

If you have an Everyday Unlimited Account you can receive five free SMS alerts per month. 

IMB Alerts are sent between the hours of 8am and 11pm, 7 days a week. Any alerts triggered after 11pm will be held over until 8am the next morning and then sent to you via your preferred delivery method. 

• Regular Balance Alert

Receive your available balance weekly, fortnightly or monthly. This alert will be sent at your chosen frequency between the hours of 8am and 11pm.

• Deposit Alert

Be notified when a deposit equal to or greater than a nominated amount takes place on your account (e.g. your salary). This alert will be sent immediately (i.e. as soon as a deposit equal to, or above, the nominated amount is made to your account) between the hours of 8am and 11pm.

• Withdrawal Alert

Be notified when a withdrawal equal to or greater than a nominated amount takes place on your account. This alert will be sent immediately (i.e. as soon as a withdrawal equal to or above the nominated amount is made to your account) between the hours of 8am and 11pm.

• Dishonour Alert – Cheque

Be notified if your account has insufficient funds for payment of a cheque. This alert will be sent between the hours of 8am and 11pm.

• Dishonour Alert – Direct Debit

Be notified if your account has insufficient funds for payment of a direct debit. This alert will be sent between the hours of 8am and 11pm.

• Dishonour Alert – Regular/Periodical Payment

Be notified if your account has insufficient funds for payment of a regular/periodical payment. This alert will be sent between the hours of 8am and 11pm.

• Overdrawn Balance Alert

Receive an alert when your account becomes overdrawn. This alert will be sent immediately at the time of your account being overdrawn between the hours of 8am and 11pm.  You should contact IMB on 133 462 if you are unable to repay the amount for any reason.

• Overdue Credit Line Repayment Alert

Be notified when your required credit or equity line repayment has been missed. This alert will be sent the day after your repayment is due, between the hours of 8am and 11pm. You should contact IMB on 133 462 if you are unable to make the repayment for any reason.

Tip:To avoid the instance of a missed or late repayment, set up a direct debit from your IMB account.

• Overdue Loan Repayment Alert

Be notified when your loan repayment has been missed and a payment is required. This alert will be sent the day after your repayment is due, between the hours of 8am and 11pm. You should contact IMB on 133 462 if you are unable to make the repayment for any reason.

Tip:To avoid the instance of a missed or late repayment, set up a direct debit from your IMB account.

No, your available balance only includes funds that are available for you to use.

Regular Balance, Deposit, Withdrawal, Dishonor, Overdrawn Balance & Overdue Credit & Equity Line Alerts may be established on these accounts:

• IMB Everyday Account
• IMB Everyday Unlimited Account (including Kick Start Accounts)
• IMB Reward Saver Account (including Kick Start Accounts)
• IMB Wisdom Saver Account
• IMB Cash Management Account
• IMB Business Cash Management Account
• IMB Business Transaction Account
• IMB DIY Super Account
• IMB Equity Line Advantage
• IMB Package Equity Line

An overdue loan repayment alert may be established on any IMB personal, home or business loan account.

You can register for alerts via internet banking, in branch, over the phone or by mail. Simply follow the steps below:

Registering via internet banking

1. Log in to internet banking
2. Click on the Alerts tab and select Register and De-register Alerts
3. Select the Alert you wish to register and click on the orange dots under Action beside that Alert
4. Select Register
5. Choose to receive your alerts via secure mail within internet banking, by SMS or by email. 
   NOTE: SMS Alerts are charged at .25c per SMS. IMB Everyday Unlimited and IMB Everyday Unlimited Kick Start Accounts include 5 FREE Alerts each month.
6. Click submit.

Registering in branch

1. Download the ‘Alerts Registration and Maintenance’ form here or pick up a copy from your local branch
2. Complete and sign the form
3. Take it to your local IMB branch
4. If you don’t have a teleservices password, or can’t remember your existing teleservices password, we also recommend you add or update your password while you are at your local branch.

Registering over the phone

To register over the phone you will need your teleservices password. If you don’t have a teleservices password or can’t remember your password you can apply for one following the steps below.  If you do have a teleservices password simply call us on 133 462.

Don’t have a teleservices password? Simply follow these easy steps to arrange one.

1. Call us on 133 462 or pick up a copy of the ‘register a teleservices password’ form at your local branch
2. Complete and sign the form
3. Return it by mail (no stamp required) to:

IMB Ltd

Reply Paid 2077

Wollongong NSW 2500

Registering by mail

1. Download the ‘Alerts Registration and Maintenance’ form here.
2. Complete and sign the form
3. Return it by mail (no stamp required)  to:

IMB Ltd

Reply Paid 2077

Wollongong NSW 2500

You can amend or delete some or all of your alerts via internet banking, in branch, over the phone or by mail. Simply follow the steps below:

Amending or deleting alerts via internet banking

1. Log in to internet banking
2. Click on the Alerts tab, and select Register and De-register Alerts
3. Select the Alert you wish to amend or delete and click on the orange dots under Action beside that alert
4. Select edit or de-register
5. Update your Alert preferences by choosing from the options shown. NOTE: When de-registering alerts, select the alerts you want to de-register.
6. Click submit.

Amending or deleting alerts in branch

1. Download the ‘Alerts Registration and Maintenance’ form here or pick up a copy in your local branch
2. Complete and sign the form
3. Take it to your local IMB branch
4. If you don’t have a teleservices password, or can’t remember your existing teleservices password, we also recommend you add or update your password while you are at your local branch.

Amending or deleting alerts over the phone

To amend or delete your IMB alerts over the phone you will need your teleservices password. If you don’t have a teleservices password or can’t remember your password you can apply for one following the steps below.  If you do have a teleservices password simply call us on 133 462.

Don’t have a teleservices password? Simply follow these easy steps to arrange one.

1. Call us on 133 462 or pick up a copy of the ‘register a teleservices password’ form at your local branch
2. Complete and sign the form
3. Return it by mail (no stamp required) to:

IMB Ltd

Reply Paid 2077

Wollongong NSW 2500

If you choose to visit a branch to amend or delete your IMB Alerts, we recommend you also create, or update, your teleservices password to enable us to provide you with better service via the phone in the future.

Amending or deleting alerts by mail

1. Download the ‘Alerts Registration and Maintenance’ form here
2. Complete and sign the form
3. Return it by mail (no stamp required)  to:

IMB Ltd

Reply Paid 2077

Wollongong NSW 2500

Any Australian mobile phone capable of receiving SMS can receive IMB Alerts. 

If you have international roaming on your phone you will still receive alerts and they will be at the relevant Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT). Please be aware your service provider may impose higher charges for receiving SMS while overseas. You should contact your service provider directly to confirm the fees and charges.

If you are unsure whether your phone will receive alerts when you are overseas, you can register for alerts by email instead of/as well as SMS.

Contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm) and we can de-register your alerts.

If your number is remaining the same you don’t need to do anything. If you have a new number, you will need to update your details by contacting IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm). If you are still able to receive SMS messages to your old phone number you can log into Internet Banking and update number by selecting the “Other Services” tab and then “Personal Details”. See the video here.

Please contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm) to advise us of your new number. If you are still able to receive SMS messages to your old phone number you can log into internet banking and update your new number by selecting the “Other Services” tab and then “Personal Details”. See the video here.

Log into internet banking and update your email address by selecting the “Other Services” tab and then “Personal Details”. If you don’t have internet banking access you can call IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm) or visit your local branch. See the video here.

Contact IMB to confirm that your contact details are correct. In the case of a particular alert, IMB will be able to confirm that the alert was sent. If you are still not receiving alerts, you will need to contact your mobile phone or email service provider to investigate the problem.